Shipping & Returns

Order processing

Draft: orders are prepared within two business days, excluding holidays. Customers receive shipment confirmation when tracking is available.

Shipping

Draft: shipping charges and available methods are displayed at checkout. Delivery estimates are provided by the carrier and are not guaranteed. Customers are responsible for providing a complete and accurate address.

Used-item packaging

Consoles, handhelds, games, and accessories are packaged according to their weight and vulnerability. Screens, hinges, ports, discs, cartridges, and external power supplies should be protected from movement and impact.

Returns

Draft: customers may request a return within 30 days after confirmed delivery. Returned items should be in the same condition and include the same components and serial-numbered hardware shipped with the order. Define who pays return shipping for remorse returns, damaged shipments, and items that do not match the listing.

Damaged or incorrect orders

Customers should contact support promptly with the order number, packaging photos, shipping-label photo, and clear photos or video of the issue. Do not require steps that conflict with carrier, marketplace, processor, or consumer-protection rules.

Final review required

Before launch, have the policy reviewed for your actual shipping practices, Massachusetts law, the states where you sell, and the requirements of your chosen payment processor.