Help center
Frequently asked questions
Replace these draft answers with your final operating policies before accepting orders.
Are the current product photos the exact items?
No. The starter site uses original illustrations so it can be designed without unlicensed stock images. Each used item should receive exact photos before it is published for sale.
How are consoles and games tested?
Final listings should specify the actual checks performed. A robust checklist can include power, video, audio, controller ports, disc or cartridge reading, save functions, wireless connectivity, charging, screens, buttons, hinges, and battery behavior.
Are replacement accessories original?
Only describe an item as original or first-party when you have verified it. Third-party and compatible replacements should identify the manufacturer and supported models.
When will orders ship?
Draft policy: orders typically leave within two business days. Choose a service level you can consistently meet, then update this answer and your shipping policy.
What is the return policy?
The included draft proposes a 30-day return window, but you should review the full policy, Massachusetts requirements, platform rules, and your processor’s requirements before launch.
Can customers place orders now?
No. The checkout is a local demonstration and does not take payment or transmit an order.